01. Cancellation Timeline

To maintain our high standard of fleet availability and chauffeur scheduling, refund eligibility is strictly determined by the notice period provided prior to your scheduled journey.

• Extended Notice: Cancellation requests formally submitted more than 7 days prior to the scheduled rental commencement date are eligible for a complete, 100% refund.
• Short Notice: Cancellations initiated within 7 days of the scheduled start date are classified as non-refundable.
• No-Shows & Active Rentals: Failure to arrive for a reservation (no-show) or cancellations made after the rental period has officially commenced forfeit all eligibility for reimbursement.

02. Early Terminations

We grant you the ultimate freedom of movement, including the flexibility to conclude your journey ahead of schedule. However, should you choose to return the vehicle prior to the contracted completion time, please note that we do not issue prorated or partial refunds for the unused duration of the reservation.

03. Refund Processing

All approved reimbursements are expedited through our secure financial gateways to ensure a seamless transaction. Once a refund is authorized by our team, please allow up to 7 business days for the funds to successfully reflect in your original method of payment, dependent on your banking institution.

04. Ineligible Circumstances

To protect the integrity of our premium fleet and services, refunds will be strictly nullified under the following specific conditions:

• Any breach, violation, or circumvention of the overarching Sandaki Travels rental agreement.
• Instances of vehicle damage, interior degradation, theft, or loss stemming directly from client negligence.
• Pre-authorized administrative, logistical, or dedicated chauffeur service fees.

05. Support & Contact

Should you require clarification regarding a pending refund, or if you need to modify an upcoming reservation, our dedicated concierge team remains at your complete disposal.